What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

The heart can see things invisible to the eye.

My mom is a wonderful woman. She's always been an inspiration to me, but having kids helped me make even more sense of my relationship with her.

Truth, like light is dazzling. By contrast, untruth is a beautiful sunset that enhances everything.

We have been taught to "just eat a balanced diet." We have been taught wrong. The truth is natural healing works.

Havin' a gun around's an invitation to somebody to shoot you.

Curiosity is an asset mostly frittered away.

Ultimately, China may use force to push for unification with Taiwan, a scenario we all must work to prevent.

Jack White has just done a song for Coca-Cola. End of. He ceases to be in the club. And he looks like Zorro on doughnuts.

I'm pretty good at letting people do what they are good at, that's why they're experts.

Nothing is inevitable in life. People make choices, and those choices have results, and we all live with the results.