Very few managers know how to effectively tap the biggest source of performance improvement available to them: namely, the creativity and knowledge of the people who work for them.

Across organizations in services, manufacturing, healthcare and government, eighty percent of an organization’s improvement potential lies in front-line ideas.

After years of operating in a top-down manner that emphasizes control and conformance, organizations are rife with obstacles to bottom-up ideas that front-line staff are forced to overcome.

One does what one is

The state of the mind defines a man.

I hang up. I feel like a serious man in the emotional climax of a film that ends with a teary defeat. I wish this was in a film.

With time and patience the mulberry leaf becomes a silk gown.

I don't mind, it doesn't hurt me if anyone says I'm not normal. I don't know what normal is. Sometimes I'm just really tired, or I haven't eaten, and people get the wrong idea about me.

Before giving, the mind of the giver is happy; while giving, the mind of the giver is made peaceful; and having given, the mind of the giver is uplifted.

We're in a psuedoscientific technobabble.

The director I had most involvement with was Alex Rockwell. He gave me a lot of responsibility as an actor.

Even when you have three strikes, you're still not out. There is always something else you can do.

I am not Mr. Chairman. I am His Excellency, the President of Palestine.