"Value added" is a meaningless concept for a retail business , for a bank, for a life insurance company, and for any other business which is not primarily engaged in manufacturing.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

No one else can understand you better than you yourself.

If you're not scared, she told me, it's not bravery.

Friends are lost by calling often and calling seldom.

I don't have time for hobbies. At the end of the day, I treat my job as a hobby. It's something I love doing.

The thing about any character is that you want to be sincere.

We rarely repent of speaking little, but often of speaking too much.

It's too bad patient-centered care is not rocket science, because if it was, we would be really good at it.

Kabuto: It's always easier said than done. I just said that this jutsu had no weaknesses or risk... Itachi: Every jutsu has its weakness. This jutsu's weakness and risk is...the existence of me!

It's nice to know that what you're doing is being read and enjoyed by a good deal of people.

Acting was my after-school activity. I never planned on growing up and becoming an actor.