Setting a good example is truly the most effective means of communication - and setting a poor one is disastrous!

If you're not serving the customer, your job is to be serving someone who is.

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%.

The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization.

An individual without information can't take responsibility. An individual with information can't help but take responsibility.

Any time a customer comes into contact with any aspect of a business, however remote, is an opportunity to form an impression.

If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.

A true leader is one who designs the cathedral and then shares the vision that inspires others to build it.

Quality doesn't mean we have to be 100 percent better in any one thing; it means we strive to be 1 percent better in 100 things.

Giving someone the freedom to take responsibility releases resources that would otherwise remain concealed.

Problems should be solved on the spot, as soon as they arise. No front-line employee should have to wait for a supervisor's permission

I have a new television show in the works, and that is all I can say right now.

They say every man needs protection They say every man must fall So, I swear I see my reflection Somewhere inside these walls... I shall be released.

My parents always went to rallies and demonstrated against certain things; my generation, we often have a political conscience, but we're not that involved.

The creative processes are so mysterious.

I owe a lot to Nickelodeon.

Golden fetters are no less galling to a self-respecting man that iron ones; the sting lies in the fetters, not in the metal.

Oh, how fine it is to know a thing or two.

Passions change, politics are immutable.

Allowing my people to have a good work-life balance by working flexibly is very important to me.

We're not happy unless we feel like we're growing.