Managing by results only makes things worse.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

I am not cruel —only truthful.

My students should be afraid: choosing what kind of work you'll do to a great extent means choosing who you'll be.

Who dare to love their country, and be poor.

When you publish something, it is very much as if you pulled your pants down in public. If what you have written is good, nobody can hurt you; if what you have written is bad, nobody can help you.

In the media universe we're in, where there are people screaming on one end, there is no problem at all with having a little bit of extra politeness.

Governments are run by people. People can be bad.

I'm always inspired by actresses who are older than me. Because I know that person has lived so much more life than I have. There's a whole other toolbox.

Children and old people and the parents in between should be able to live together, in order to learn how to die with grace, together. And I fear that this is purely utopian fantasy.

Give all to love; Obey thy heart.

For me, comedy is richer and larger than anything else.