It's so important to experience what your customers are experiencing and listen to their suggestions.

Of course, we should all be aware of what we're packing in our carry-on luggage - anything that might be considered dangerous could be confiscated at a security checkpoint.

I believe the public's confidence would be increased if the federal government took over the functions of airport security screening for all passengers.

You don’t have to spend a jillion dollars on advertising to get your word out. What matters is that customers have a good experience with your product at every single point of contact.

The Blackberry is really essential for keeping up on my emails when I'm out of the office, which is a lot.

I'm always crunching numbers, so my calculator watch is a must.

Never, ever forget that you are a servant.

In the midst of all the chaos swirling through your brain, all the disorganization and impulsiveness, the condition (ADHD) also seems to trigger a certain kind of creativity.

People who invest in aviation are the biggest suckers in the world.

Just keep thinking about the good side of ADD - the creativity and the originality it can stimulate.

I really see low-fare carriers, quality low-fare carriers anyway, continuing to become more and more popular.

so wondrous wild, the whole might seemthe scenery of a fairy dream

Writing is a lonely job. Having someone who believes in you makes a lot if difference. They don't have to makes speeches. Just believing is usually enough.

The way to procure insults is to submit to them. A man meets with no more respect than he exacts.

I think governments can't do much.

If we don't preserve the natural resources, you aren't going to have a sustainable society. This is not something for Chez Panisse and the elite of San Francisco. It's for everyone.

Dryness promotes the formation of flower buds...flowering is, after all, not an aesthetic contribution, but a survival mechanism.

I think mortality makes you live a fuller existence. When I was a kid I was scared of death, and maybe that's what made me desperate to get the most out of life.

We will be remembered not for the power of our weapons but for the power of our compassion, our dedication to human welfare.

I don't watch my movies. I just get too critical of myself.