In most organizations, the bottleneck is at the top of the bottle.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

Every book purchase made from Amazon is a vote for a culture without content and without contentment.

Sin can be forgiven, but stupid is forever.

The elimination of profit, whatever methods may be resorted to for its execution, must transform society into a senseless jumble.

We did work together surprisingly well, more than I thought we would, because I didn't know before we met if we would actually work together really well, and we had a great time.

Rapid population growth and technological innovation, combined with our lack of understanding about how the natural systems of which we are a part work, have created a mess.

My problem was I let myself become known before I knew myself.

It is kind of tedious after a while, to parse politicians doing the same thing over and over again. The facts change from week to week, but the sort of masquerade doesn't.

First electricity, now telephones. Sometimes I feel as if I'm living in an H.G. Wells novel.

If you know someone who's depressed, please resolve never to ask them why. Depression isn't a straightforward response to a bad situation; depression just is, like the weather.

Take the time to understand your audience's concerns.