I've always been driven to buck the system.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

If you love someone, be their everything.

She has done for me at last, Rachel my torment.

Strength is not created by adversity

A popular government without popular information or the means of acquiring it, is but a prologue to a farce, or a tragedy, or perhaps both.

Food was celebration, conversation, and nourishment. The table is where the big decisions of the family are made and all the arguing takes place.

There are so many common occurrences in raising children that people just can't seem to figure out.

Certainly would never have made that horrible, disgusting, absolutely incompetent deal with Iran where they get $150 billion. They're a terrorist nation.

I used to own a dingy and can still sail one if pushed, but I like the pleasure boats.

There never was a man on earth who pitched as much as me. But the more I pitched, the stronger my arm would get.

The birds are the eyes of heaven, and the flies are the spies of hell.