Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

If you have never failed at anything, then you haven't been trying hard enough, aren't very imaginative, or have had such extraordinarily good luck that you have come to believe you are invincible.

For good ideas and true innovation, you need human interaction, conflict, argument, debate.

Companies don't have ideas. Only people do. And what motivates people are the bonds of loyalty and trust they develop around each other.

I don't think you ever know anyone until you see them in action.

A fantastic model of collaboration: thinking partners who aren't echo chambers.

Bosses and leaders everywhere should cherish the people who bring them bad news, disappointing data or hard problems.

Huge open source organizations like Red Hat and Mozilla manage the collaboration of hundreds of people who don't know one another and have spent no time hanging around the water cooler.

As long as they are well-intentioned, mistakes are not a matter for shame but for learning

Openness isn't the end. It's the beginning.

The cell phone has become the adult's transitional object, replacing the toddler's teddy bear for comfort and a sense of belonging.

People are not being reached in the context of the body of Christ--they're like newborn babies being left on a doorstep somewhere to feed and care for themselves.

Dexter Morgan is more like disguise and influence... and everything = fake.

In a country that doesn't discriminate between fame and infamy, the latter presents itself as plainly more achievable.

I immediately loved working with flies. They fascinated me and followed me around in my dreams.

The thing with psychoanalysis is I know basically what happened in my childhood. I know where things went wrong and I know what my mother said at one point and what my father said at one point.

On my left knee I have a long scar from an ACL operation. I've had both knees reconstructed.

In an artistic and spiritual sense I'm really not that concerned about what happens after the album is done.

At a moment that comes rarely in the life of a country. It is a time when destiny is ours to hold.

I have no regrets. Regrets are meaningless. You can't change yesterday or tomorrow. You can change only this present moment.

I got nominated for a Tony, which was a complete surprise. It was an experience that I will always cherish