Businesses are not paid to reform customers. They are paid to satisfy customers.

The most important thing in communication is hearing what isn't said.

Management is doing things right; leadership is doing the right things.

The greatest danger in times of turbulence is not the turbulence; it is to act with yesterday's logic.

Only three things happen naturally in organizations: friction, confusion, and underperformance. Everything else requires leadership.

Culture eats strategy for breakfast.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Effective leadership is not about making speeches or being liked; leadership is defined by results not attributes.

The key to greatness is to look for people's potential and spend time developing it.

The purpose of information is not knowledge. It is being able to take the right action.

Today is the most important day of your life. Enjoy it with all of your heart. Don’t worry about tomorrow, leave it for tomorrow.

Be kind enough to love those who don't deserve your love.

The magic of first love is our ignorance that it can ever end.

If I had been at an assembly line for films, I don't know if I would be the best driver. I think I would have crashed the car.

Our stories can set us free. When we set them free.

Don't judge a book by its cover 'til you've read the book.

If you ever feel comfortable in what you're producing, you've lost. You're not alive, that's it, it's stagnant water.

I carry music in my head, so I don't need more. It drives me nuts that, in hotels or on boats, people seem to think you need music 24 hours a day.

Peaceful New Yorkers, pls refute the Ground Zero mosque plan if you believe catastrophic pain caused @ Twin Towers site is too raw, too real.

The detective novel is the art-for-art's-sake of our yawning Philistinism, the classic example of a specialized form of art removed from contact with the life it pretends to build on.