You won't catch me giving clear lectures.

The hardest part of design ... is keeping features out.

Isn't one of your first exercises in learning how to communicate to write a description of how to tie your shoelaces? The point being that it's basically impossible to use text to show that

Technology may change rapidly, but people change slowly. The principals [of design] come from understanding of people. They remain true forever.

When a device as simple as a door has to come with an instruction manual—even a one-word manual—then it is a failure, poorly designed.

Also note that invariably when we design something that can be used by those with disabilities, we often make it better for everyone

I believe that robots should only have faces if they truly need them

Design is really an act of communication, which means having a deep understanding of the person with whom the designer is communicating.

Innocence lost is not easily regained. The designer simply cannot predict the problems people will have, the misinterpretations that will arise, and the errors that will get made.

Knowing how people will use something is essential

Complexity is acceptable as long as it is intelligible and necessary. We want to avoid needless complications.

non c’è peggiore infedeltà che essere fedeli a un morto

One must be a lotus to emerge from mucky waters clean.

Love is like a musical score, sometimes very tuneful, creating a harmony of sounds, sometimes extremely harsh, striking a hell of false notes. (“Love lying fallow “)

Today's public figures can no longer write their own speeches or books, and there is some evidence that they can't read them either.

I saw three shrimp in the water, two were old and gray. I swam a little closer, and I heard the third one say, good-bye Mama.

don't stop to think of the words when you do stop, just stop to think of the picture better-and let your mind off yourself in this work.

I started off believing all men were equal. I now know that's the most unlikely thing ever to have been... But by observation, reading, watching, arguing, asking, that is the conclusion I've come to.

God save us from idealists! They dream of a world without injustice, and what crime won't they commit to get it! I swear, Mirella, I'll settle for a world with good manners.

Oliver . . . well. Who knew if Oliver’s problem was the disease or just a bad attitude?

Our own opinion of ourselves should be lower than that formed by others, for we have a better chance at our imperfections.