We know that we can do it, but cannot describe in so many words how we do it, nor can we reduce it to a set of rules. At most, the observable facts of the indexing operation can be described.

There is no such thing as "the user". Users... come in all shapes, sizes, and colors, and they have widely varying information needs.

Detailed analytical indexing is generally the hallmark of good back-of-the-book indexes.

Better to be happy with the cod fish in your plate now, than to linger for the taste of a tuna that is still swimming in the sea.

We can play politics, or we can reduce crime.

I hope I will be a calm mother; I do yoga and I meditate, and those should help.

I like radio because you can do an hour-long interview and then three days later have a finished piece.

Your biggest challenge will be building a great team.

Authority leads through position. Influence builds others out of relationship.

I was facing life for the first time. I was 12 years old, but I felt like a 20 year old. I knew then what life was.

I can not, and will not judge, by what my eyes may see. For the skin on a man shall not reveal his true identity.

Humility is always one play away.

If you believe, sometimes unbelievable things are possible.