Value equals benefits received for burdens endured.

Management creates an empowered state of mind in the organization by treating employees as part-owners of the business and expecting them to act like owners.

Excellence nourishes the soul.

The first time formal customer research is done, executives frequently are surprised by the sizeable percentage of customers who defect for service-related reasons.

And if you don't live, you have nothing to write about.

Nothing stays forgotten for long, Elly. Sometimes we simply have to remind the world that we're special and that we're still here.

I am frozen musically somewhere around 2004.

The whole of mankind is one and only one, one race, one class and one society.

Control is the source of strategic power.

Sometimes witches merit saving. Quite often, actually. You'd be surprised.

Welbeck will be the main man and I have no doubt he will flourish. Imagine the pace Arsenal will have when everyone is fit.

In New York and LA, there is sort of that silent competition to be on the cutting edge of something.

The qualities we possess should never be a matter for satisfaction, but the qualities we have discarded.

It is bias to think that the art of war is just for killing people. It is not to kill people, it is to kill evil. It is a strategem to give life to many people by killing the evil of one person.