The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

You can always tell the heart of man by what he do, and by what he don't do...

He was the strangest of strangers in that he was also her oldest friend.

And I’ll stop with the lecture now. I don’t like people much—they irritate and annoy me. But I’mfascinated by them anyway.

No really sensible person ever remembers enough poetry to recite it.

I think that equality needs to be broadened to include equal access to comprehensive healthcare, equal access to jobs, and equal rights in the workplace.

I don't watch my movies. I just get too critical of myself.

The primary ambition of Nietzsche's critique of knowledge is ... to demonstrate that 'truths' are fictions masking moral commitments.

It's the less bright students who make teachers teach better.

Now you see me, now you don't. George thinks he will, but I know he won't!

There are more people than you think who want to have a challenging experience, in which they are obliged to reflect about the past.