Real benefits come when managers begin to understand the profound difference between 'cost cutting' and 'eliminating the causes of costs'

There are three ways to get better figures... Improve the system... Distort the system... Distort the figures

PDCA is the essence of managerial work: making sure the job gets done today and developing better ways to do it tomorrow.

He loved books

Look past our kinship, and towards a romantic relationship!

Am committed to creating a Peaceful, Sustainable and healthy world.

For the first time all day I felt safe. Except that Patch had cornered me in a dark tunnel and was possibly stalking me. Maybe not so safe.

I've been doing makeovers on TV for years and years and years. It's something I really know how to do. I also know personally what it's like to not feel good about yourself.

Charm" — which means the power to effect work without employing brute force — is indispensable to women. Charm is a woman's strength just as strength is a man's charm.

I played football, honestly, to get a scholarship.

When you see someone trying to manoeuvre it round the school gates, you have to think, 'You are a complete idiot.'

Make an obstacle an opportunity, make a negative a positive.

Did you see my ninja move?That was fast, right?" "You are not a ninja, Shane." "I've watched all the movies. I just haven't gotten the certificate from the correspondence course yet.