Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Love is a drug for me and I am addicted to it.

The worst enemy to creativity is self-doubt.

Man is mostly a collection of emotions, most of which he would do better not to be feeling.

A fierce hatred of embarrassment ruled a surprising amount of the life of Moses Malone, the Hall of Fame basketball center.

When Bangladesh refused to renew my passport, I used U.N. travel documents. You can't disown your country.

That's a maple leaf, Canadian, not just for being too European but too Canadian. Not so subtly putting [Ted] Cruz's face inside that maple leaf there.

People find a sense of being, a sense of worth and substance being associated with land. Association with final roots gives us not only a history but proclaims us heirs to a future.

And okay, fair enough, but there is this unwritten contract between author and reader and I think not ending your book kind of violates that contract.

Sometimes you've gotta hide the medicine in the food. You can't slap somebody in the face with facts, all the time. It's too harsh.

"It looks as though it was put in by an Indian." He later backtracked: "I meant to say cowboys."