If you destroy the people of a company, you do not have much left.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

The Angry Face, cannot deliver the knowledge correctly often!

You are no longer quite certain which side of the fence is a dream.

Men all pay homage to what understanding understands, but no one understands enough to rely upon what understanding does not understand and thereby come to understand.

In our time, the curse is monetary illiteracy, just as inability to read plain print was the curse of earlier centuries.

We live in a vast and awesome universe in which, daily, suns are made and worlds destroyed, where humanity clings to an obscure clod of rock.

We are justified in enforcing good morals, for they belong to all mankind; but we are not justified in enforcing good manners, for good manners always mean our own manners.

I think Serena Williams is the best tennis player of this generation, if not the best ever. It is amazing for her to be playing as well as she is at the age of 31.

I tend not to think about the reading public at all, or the business, when I'm writing.

There are no right answers to wrong questions.

Television is an instrument which can paralyze this country.