I had to pick myself up and get on with it, do it all over again, only even better this time.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

The goal as a company is to have customer service that is not just the best, but legendary.

Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.

To succeed in this world, you have to change all the time.

Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.

You can't just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune

Leaders must always put their people before themselves. If you do that, your business will take care of itself.

The way management treats their associates is exactly how the associates will then treat the customers.

The sweetness of reunion is the joy of heaven.

Genocide of the soul occurs when everyone else expects conformity based on false beliefs, that we should all think the same, act the same and aspire to be the same.---Tammy Wooster

By nature, I am a materialist... It is exactly these impingements upon our sense of touch and so forth that I'm interested in.

Why should I cook for my husband? So he can tell a hooker I make a delicious cake?

I am going into an unknown future, but I'm still all here, and still while there's life, there's hope.

To many a youth and many a maid, dancing in the chequer'd shade.

Let a man be endowed with ten virtues and have but one fault and the one fault will eclipse and darken all the virtues.

Kitsch may be conveniently defined as a specifically aesthetic form of lying.

I think it has sullied his presidency. As brilliant a politician as Bill Clinton is, as magnetic a personality as he can be, there is one little screw loose somewhere.

Of all the gifts bestowed by nature on human beings, hearty laughter must be close to the top.