How do we think beyond interruptive ad formats, and do things that are much more integrated, much more innovative, and actually empower the viewer and give them a better product experience?

The future belongs to brands that do more than pay lip-service to real dialogue and recognise that their customers want them to believe in something.

What any manager will try to bring to a company first and foremost is an energy and commitment to the business. To try and really roll your sleeves up.

Information is the most valuable commodity in the world today and this business is about giving people access to information that is relevant to their lives.

There are bad people and there are bad corporations. Just as there are good people and good corporations. That might seem too black and white, but what can I tell ya?

Here's the thing about me: I have a job to do and I do it.

Why do you need to drive a Ferrari to get stuck in a traffic jam anyway? How do people afford these cars?

Connectivity doesn't just mean you get a lot more chances to deliver messages about customer service and pricing plans. This isn't one-sided. It enables people to talk back.

I would just like my children to be able to eat fish when they grow up. Now, I don't think there's anything controversial about that.

If your life is worth thinking about, it is worth writing about.

Screw your courage to the sticking-place

It’s a difficult thing having a heart made of glass

eBay's business is based on enabling someone to do business with another person, and to do that, they first have to develop some measure of trust, either in the other person or the system.

Instant gratification takes too long.

I think America as a whole has come more to terms with separating war from the warrior.

As a writer, you have to first of all write what you want to. Listen to advice, by all means, but don't get bogged down in it.

But I can't take responsibility for criminal conduct of somebody inside the company.

Write letters to your grandmother. She will love it. And leave you money in her will.