Findability precedes usability. In the alphabet and on the Web. You can’t use what you can’t find.

The design of good houses requires an understanding of both the construction materials and the behavior of real humans.

Librarians are on the front lines of an invisible struggle over our information diet and, for better or worse, the scales are not tipping in their direction.

What we find changes who we become.

No one benefits from an empty jar

You don’t look injured to me. What am I supposed to think? Have you been with them this whole time? My god, Brook. Where were you?

The combination of power, optimism and abstract thinking makes powerful people more certain. The more cut-off they are from others, the more confident they are that they are right.

My dad's a firefighter, so I know what it's like for policemen and firefighters to be on their own on Christmas Day.

... love is an act of sedition, a revolt against reason, an uprising in the body politic, a private mutiny.

The only way we can win is if we leave before the job is...done.

You will know the joy of action only when you are blissful by your own nature.

That's great advertising when you can turn Chicago into a city you'd want to spend more than three hours in.

I think I look cool. I don't know about the other three but I look cool, I am cool.

It is a perversely human perception that animals in their native habitat are running wild.