Customer service should not be a department, customer service is everyone's job.

Humility does not mean you think less of yourself. It means you think of yourself less.

Servant-leader ship is all about making the goals clear and then rolling your sleeves up and doing whatever it takes to help people win. In that situation, they don't work for you, you work for them.

Feedback is the breakfast of champions.

The key to successful leadership today is influence, not authority.

Don't quack like a duck, soar like an eagle.

Vision is knowing who you are, where you're going, and what will guide your journey.

Learning is defined as a change in behavior. You haven't learned a thing until you take action and use it.

Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond.

Take a minute: look at your goals, look at your performance, see if your behavior matches your goals.

In the past a leader was a boss. Today's leaders must be partners with their people... they no longer can lead solely based on positional power.

Colombians might live in one of best places in the world to grow coffee beans, yet their cups of coffee come from dehydrated granules in tiny plastic packages. This is the definition of tragedy.

Life is knowledge, livin it is Succes!

A person's reputation is a mixture of what his friends enemies and relatives say behind his back.

No book or poem is ever finished, merely abandoned.

I love pedicures. And, yes, I have a ton of shoes.

We do not recognize our souls until they are in pain.

People who have nothing to say are never at a loss in talking.

It's not the size of the house. It's how much love is inside.

I'm a frustrated driver. I would love to be out on the track instead of them. I look at them with envy.

The situation is getting worse, and people are losing hope. That despair stokes violence.