Confusing common causes with special causes will only make things worse.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

The surest path to success is to learn to have a healthy relationship with failure. If we aren't failing, then we aren't doing anything interesting.

Live for God. Live for your mother. Die for your gang. In that order.

I just wanted one more day." More tears welled up in her eyes. "But it would never be enough. I could keep asking for one more day for the rest of my life.

Vision attained through mindful thinking, imagination and purpose reveals both the forest and the trees – as well as a path forward.

The severity of the laws prevents their execution.

I'd like a nice piece of salmon that's not too pink inside and yet isn't too dry or crisp either.

resignation, perhaps the most stifling word in the language.

Vexed sailors cursed the rain, for which poor shepherds prayed in vain.

We have 50,000 moments of truth every day.

Well if I was hanging out with The Bellas, I'd be pretty big too.