Bad sales managers push two buttons: 'more' and 'panic.' Great sales managers have one more button to push: the 'how'.

New sales managers are the forgotten rookie - they were pros at selling, but all of a sudden they're a rookie at management.

I define coaching as launching the salesperson on a voyage of discovery by asking questions.

You have to get buy-in as a leader, instead of demanding adherence to management. Phil Jackson sought Michael Jordan's support before installing the triangle offense.

He asked, "What makes a man a writer?" "Well, " I said, "it's simple. You either get it down on paper, or jump off a bridge.

I hope some day we will learn to use the power of love, not the power of gun and world will see the universal peace.

My heart is an endless well of love and gratitude.

It is dangerous to use our own ability to access non-traumatic memories as a standard against which we judge a trauma victim’s response.

Come unto me all ye that labor and are heavy laden and I will give you rest.

Convert bad news to good news.

I have a three-year-old and a four-year-old at home, and my mornings are about just dealing with the fact of that. I oddly enjoy it.

It's good fun to create an unpredictable character. When he comes into the room, I don't know what he's going to do - I have to find my way.

Individual differences in testosterone level predict very little about differences in aggression.

Words are music, really.