Alles ist Service und ohne Service ist Alles nichts.

Perception is reality.

Service Excellence eats discount and rebate for breakfast.

Leaders always look twice – because sometimes it is good from far but far from good – at a second look.

First class Manager hire first class leader, second class Manager hire third class manager and third class manager fire first class leader.

The best Products are customized not standardized.

An enemy is like a man's most prized flower. It brings him joy to see it buried in the ground.

Oh that my words were now written! Oh that they were printed in a book!

Heritage does not equal destiny.

I think writers are a lot like lawyers. We feed off the misfortunes of people, even ourselves.

It is the aim of good government to stimulate production, of bad government to encourage consumption.

The cause of the spinning wheel is too great and too good to have to rest on mere hero-worship.

I am surprisingly optimistic, though lately that's been hard to maintain. Art and slow, small, close gestures help remind me of my optimism.

Proverbs contradict each other. That is the wisdom of a nation.

People who know what they want and why they want it, and have the skills to communicate that to others in a way that gains support