A system can not understand itself.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

Eat what you desire, but dress like other people.

I am grateful to the Lord for granting me just what I needed.

Insincerity is always weakness sincerity even in error is strength.

You'll get more from being a peacemaker than a warrior.

I don't like abrasion while I'm working. I don't thrive on chaos. I enjoy what I'm doing, and it seems to work better when I am enjoying it.

The invasion and occupation of Iraq is illegal.

Finding faults is for those with tired minds.

I have an almost seven year old... I think it's essential to be consistent with kids. And truthful, without scaring them. I could go on for hours on this one.

For those who fight for it life has a flavor the sheltered will never know

WHETHER YOU'VE GOT $20 TO SPEND IN TOPSHOP OR $2.000 TO SPEND AT GUCCI, LOOKING GOOD ISN'T ABOUT MONEY. IT’S ABOUT STYLE, AND STYLE NEVER GOES OUT OF FASHION