You can not achieve an aim unless you have a method.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

God sells us all things at the price of labor.

When much dispute has past, we find our tenets just the same as last.

I've always come back from adversity, and I've always had the mentality of proving people wrong.

People like Beck and Shawn Colvin are some of the people I listen to lately.

As a woman, you listen to more female singers, like guys listen to more rock bands. So in that way, they influence you because you're trying to create an identity; you look to others to model.

Never own defeat in a sacred cause and make up your minds henceforth that you will be pure and that you will find a response from God.

I'm reserved. I'm more of an introvert than an extrovert.

Those who doubt themselves most generally err least.

Most of my success, I feel, comes from being a good editor as opposed to a great writer.

Emotional makeup is more important than technical skill