To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer!•

We all have some worth but we do not have the same net worth.

Some gifts are baits! Watch out!

We want our wounds to speak for themselves, but usually we end up having to speak for them.

Covert operations relied on the unguarded slip, the unconscious choosing of one word over another.

A lot of pictures of yourself - you know, it's a little narcissistic.

Playing in Wembley Stadium in front of 83-some-thousand fans to win a gold medal was unreal. I think, male or female, that was a record number.

Some people have got a mental horizon of radius zero and call it their point of view.

The door could not be heard slamming; they had probably left it open, as is the custom in homes where a great misfortune has occurred.

The truth is that the universe has been answering you all of your life, but you cannot receive the answers unless you are awake.

At every moment, Love's voice talks to us from left and from right. All we have to do is to know how to listen.