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W. Edwards Deming Quotes: The main difference between service and manufacturing is the service department doesn't know that they have a product.
         

The main difference between service and manufacturing is the service department doesn't know that they have a product.


W. Edwards Deming
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Other quotes of W. Edwards Deming


If you can't describe what you are doing as a process, you don't know what you're doing.

If you can't describe what you are doing as a process, you don't know what you're doing.



Put a good person in a bad system and the bad system wins, no contest.

Put a good person in a bad system and the bad system wins, no contest.



Quality comes not from inspection, but from improvement of the production process.

Quality comes not from inspection, but from improvement of the production process.



Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.



The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.




It is not necessary to change. Survival is not mandatory.

It is not necessary to change. Survival is not mandatory.



Management by results - like driving a car by looking in rear view mirror.

Management by results - like driving a car by looking in rear view mirror.



Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.



Improve quality, you automatically improve productivity.

Improve quality, you automatically improve productivity.





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In the end, it is our defiance that redeems us. If wolves had a religion – if there was a religion of the wolf – that it is what it would tell us.




I will build the best Potemkin village for you, my love!

I will build the best Potemkin village for you, my love!





The death of the forest is the end of our life.

The death of the forest is the end of our life.



The fans are great. They give me that extra edge.

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We started Yahoo in about April 1994. It started out as a way for us to keep track of things that we were interested in.

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Tears for the mourners who are left behind Peace everlasting for the quiet dead.

Tears for the mourners who are left behind Peace everlasting for the quiet dead.



Humans, the only self-regarding animals, blessed or cursed with this torturing higher faculty, have always wanted to know why.

Humans, the only self-regarding animals, blessed or cursed with this torturing higher faculty, have always wanted to know why.




Quote Description


This page presents the quote "The main difference between service and manufacturing is the service department doesn't know that they have a product.". Author of this quote is W. Edwards Deming. This quote is about management, department, differences, manufacturing,.