Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

My motto for creat

It takes far less courage to kill yourself than it takes to make yourself wake up one more time. It's harder to stay where you are than to get out. For everyone but you, that is.

The ability to embrace mystery is what attracts revelation.

There are a lot of things in the world that are a lot weirder than psychic abilities, that we accept as true.

Take sides. Neutrality always serves the oppressor and never the oppressed.

Instead of the machine being a giant to which the man is the pygmy, we must at last reverse the proportions until man is a giant to whom the machine is the toy.

I don't talk about money.

If someone wants to give you, like, $100 million, it's hard to say no. But I don't want to accept that kind of money right now. I'd feel burdened by it.

I always had a fairly decent income, coming in just from the art.

I'm still learning so much with every play I write. So I wrestle with word choice, rhythm in final drafts. I think you have to be ruthless.