Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

If a man whistles at you, don't turn around. You are a lady not a dog.

Do not sell your soul for a bucketful of pleasures and temptations. It’s God’s priceless gift to you.

SOMETIMES PEOPLES THAT YOU DONT CONSIDER AS FRIENDS AS YOUR FRIENDS ARE REALLY YOUR FRIEND.

Bullies are packed animals, when one fuels the fire others follow.

With high hope for the future no prediction is ventured.

Words are but pictures of our thoughts.

There's certainly a huge element of luck in me ending up where I've ended up.

Baddies always do get the best lines, that's the honest truth.

To believe in the God over us and around us and not in the God within us - that would be a powerless and fruitless faith.

Mandela has played a crucial part in history. He's done some extraordinary things, not only for his country but also for the whole world.