Everyone wants to know why customer service has gone to hell in a handbasket. I want to know why customer behavior has gone to hell in a handbasket.

Vulnerability sounds like truth and feels like courage. Truth and courage aren't always comfortable, but they're never weakness.

Shame derives its power from being unspeakable.

The willingness to show up changes us, It makes us a little braver each time.

If we can share our story with someone who responds with empathy and understanding, shame can't survive.

Courage starts with showing up and letting ourselves be seen.

Because true belonging only happens when we present our authentic, imperfect selves to the world, our sense of belonging can never be greater than our level of self-acceptance.

Numb the dark and you numb the light.

Even to me the issue of "stay small, sweet, quiet, and modest" sounds like an outdated problem, but the truth is that women still run into those demands whenever we find and use our voices.

What we know matters but who we are matters more.

Who we are and how we engage with the world are much stronger predictors of how our children will do than what we know about parenting.

Once again she had the disorientating feeling that her past was still happening, unfolding in a parallel stream right alongside her present.

Edward Snowden isn't a traitor. He reported the crime of conspiracy to deny citizens of their constitutional rights. NetworkEtiquette.net

You've always done as you pleased, Princess. I can't change you, nor do I want to. You're strong, a fighter. And I've never wanted another woman as I want you.

Sweet discourse makes short daies and nights. [Sweet discourse makes short days and nights.]

Every show that sells out is like a hero's welcome for me.

All of the important things ... will turn out to be universally shared. It's why there will be no true aliens.

Whomever the Lord has adopted and deemed worthy of His fellowship ought to prepare themselves for a hard, toilsome, and unquiet life, crammed with very many and various kinds of evil.

Normal people think I'm insane.

You are bound to pick up influences.

I am a man of simple tastes-I am quite easily satisfied with the best of everything.