Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

If you can't describe what you are doing as a process, you don't know what you're doing.

Put a good person in a bad system and the bad system wins, no contest.

Quality comes not from inspection, but from improvement of the production process.

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

In God we trust; all others bring data.

It is not necessary to change. Survival is not mandatory.

Management by results - like driving a car by looking in rear view mirror.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

Improve quality, you automatically improve productivity.

If I fall now, I will die. But I don't think I will fall.

Good books teach you about others

Wisdom - meaning judgment acting on experience, common sense, available knowledge, and a decent appreciation of probability.

I had a Chicago Street Fight a couple of years back in Ring of Honor that was really bloody and really violent. That is probably the closest thing to the Extreme Elimination Chamber I can think of.

When I contemplated purpose I also contemplated chance and foolishness.

Whatever I write, no matter how gray or dark the subject matter, it's still going to be a comic novel.

While the Beatles always had George Martin around to clean up their act, the Rolling Stones had Andrew Loog Oldham to coarsen theirs.

Greenmail, in case you're wondering, is when a company pays a raider a premium for his holdings-if he'll go away. What I think it really is is blackmail in a pin-striped suit.

A modest woman, dressed out in all her finery, is the most tremendous object of the whole creation.

Leo waited while the fish centaur put away his supplies. Aphros's lobster-claw horns kept swimming around in his thick hair, and Leo had to resist the urge to try and rescue them.