Harry Gordon Selfridge Quotes

The boss depends on authority; the leader on goodwill.

Excite the mind, and the hand will reach for the pocket.

The boss inspires fear; the leader inspires enthusiasm. The boss says 'I'; The leader says 'We'.

The boss drives people; The leader coaches them.

Get the confidence of the public and you will have no difficulty in getting their patronage.

There are no hard times for good ideas.

The boss says 'Go'; the leader says 'Let's go!'

The customer is always right.

The consumer is always right.

The boss says 'I'; the leader, 'we'.