Susan C. Young Quotes
Active listening is one of the best services a company can provide.
Every time you speak, you are using your voice to connect with others, whether it is in-person, on the phone, or in a recorded message.
Is your voice value delivering the image you wish to convey? Is your voice coming across as smart, friendly, and positive or ignorant, rude, and negative?
The way you deliver the words you say becomes your “vocal image. This "vocal image" can make or break your first impressions, impact your communication, and determine how people respond to you.
What can you do to ensure that your voice value translates into impression value?
Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is the best and only way.
Your first words will not only shape your first impression, they can create amazing connections, lead you to your dream job, or help you discover a new best friend—or accomplish exactly the opposite.
Coordinating your gestures with someone’s subtle behaviors, can help you gain understanding, realize comfortable compatibility, and develop mutual trust.
By being fully present and engaged you will maximize your moments to make every encounter count.
Being proactive and intentional will enable you to create a positive experience for yourself and others.
It is no mystery why nice people are well-liked and get along harmoniously with others. Being nice makes people feel emotionally safe, allowing for more authentic, trusting, and happy interactions.
ASK YOURSELF: Have you found that being nice to some people is simply not effective? When might it be wise to throw down the gauntlet and get tough or confrontational?
Smiling is one of your most powerful non-verbal behaviors. People do read a book by its cover and these expressions provide glimpses into what they will find inside.
What are you projecting? How are you showing up? Are you aware of how your expressions are impacting your communication with others?
At any moment, you can use your face to open doors of opportunity if it demonstrates interest, enthusiasm, respect, understanding, delight, agreement, and more.
Be aware, putting on a poker face can backfire during your first impressions because it can make people uncomfortable and make you more difficult to read and harder to get to know.
ASK YOURSELF: Are your facial expressions in alignment with your true personality? Are they working on your behalf to project the best impression possible?
Since non-verbal signals have five times the impact of verbal signals, paying attention to the image you are projecting is crucial to your first impressions.
Proper posture conveys that you are ready to take command and master new situations. When you project this level of confidence, you will instill confidence in others.
The next time you have a high-stakes meeting, a presentation, or an important social engagement, practice power posing beforehand to potently and powerfully impact your confidence.
Have you heard that a smile is the shortest distance between people? I love that! There is nothing like a genuine smile to create a first impression with positive impact.
A genuine smile is inviting, contagious, encouraging, and brings joy into the world. It instantly tells others that you are glad to see them, that they are important and you are approachable.
Accompanied with good eye contact, a smile serves as an immediate icebreaker to warm up relations and turn a stranger into a friend.
You can transform your entire physical appearance, personal experience, energy, and social success simply by smiling. And it is also good to do just for you!
Your smile draws people to you as it simultaneously brings out the best in you both.
Your smile is a kind hello and a sincere invitation that opens the gateway to engage others and begin conversations.
Your smile is a magnet for goodwill and positivity. In unison with your attitude, people gravitate to happy people!
As the saying goes, "Smile and the world smiles with you, cry and you cry alone.” Smiling is a universal symbol of happiness that transcends language and communication challenges.
A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible to express its effect on others in words.
A genuine smile is your best fashion accessory and the most important thing you can wear.
A friend recently shared that even if he is in a rough mood, when someone smiles at him it enhances his kindness and encourages him to project a better attitude.
When you see people smiling, does it give you a sense of connection with them? The law of reciprocity illustrates it is hard to not smile back when someone smiles at you.
There are new habits you can adopt starting NOW that make you approachable and encourage other people to engage with you.
The approachable individuals are the first ones that I introduce myself to because they make me feel emotionally safe.
Since your habits and hygiene will all help you feel great, look great, and improve the quality of your life, isn’t it worth your effort to make them a part of your reality?
If you want to be successful, how you show up to life matters.
Like it or not, your life—what works well and what doesn't—is largely the result of the first impressions you have created along the way.
Begin by asking yourself if you are currently showing up to your life, your business, and your relationships in a way that is cultivating an extraordinary life.
Are you ready to explore what it takes to move beyond where you are to where you want to be? You came to the right place.
Care enough to take deliberate steps and get ready through thoughtful discipline, research, organization, and effort. It will impress others and give you the winner’s edge to live and give your best.
Prime yourself for success and demonstrate to others that you are diligent, reliable, and trustworthy.
Why leave your success up to dumb luck or accident when you can take a stand, make a plan, and be proactive in your pursuits and possibilities?
Your first impressions will often occur within a limited window of opportunity—and if you blow it— the opportunity may be lost forever.
Get ready to take on the world from a position of personal power, strength, and intention!
Wouldn’t you like to arrive to any event or situation with a sense of confidence and ease that things are as they need to be?
What steps can you take to prepare before meeting others to ensure that when you do show up, you are bringing your very best to the table?
Be on time! If you have a 15-minute appointment—keep it at fifteen minutes unless there is mutual agreement to continue.
Punctuality has been called a “homely, but solid virtue.” Although it is not fancy, it is a strong reflection of a person’s character.
Meaningful eye contact has the power to transcend time and space to connect us with others and can be one of the most gracious and important ways to demonstrate attention and respect.
Your eyes are the windows to your soul” indeed. It is a cliché for a good reason—it is a timeless truth with universal application.
